Amentum is currently seeking a Senior Enterprise Systems Administrator to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.

You will be a part of a team that provides end-user support with processes for managing and delivering services that are ITIL® conformant. The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.

As a member of the team, you will:

• Plan and monitor assistance to users in accessing and using business systems. Supervise and manage the daily activities of configuration and operation of client/server-based systems unique to enterprise operations.

• Collaborate with cross-functional teams to gather requirements and develop solutions to meet business needs.

• Design, develop, and implement ServiceNow workflows, forms, reports, and integrations.

• Perform regular system upgrades, patches, and enhancements to ensure optimal performance and security.

• Monitor system performance, troubleshoot issues, and provide timely resolution to minimize downtime.

• Develop and maintain system documentation, including configuration changes, processes, and procedures.

• Provide technical support and guidance to end-users, addressing their inquiries and resolving system-related issues.

• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and provide user support.

• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.

• Solid understanding of PowerShell scripting for automation and system administration tasks.

• Experience working with APIs and integrating ServiceNow with other systems using REST protocols.

• Develop and maintain robust API integrations between the ServiceNow platform and external third-party services, ensuring secure and efficient data exchange to enhance automation capabilities and extend the functionality of the ServiceNow ecosystem. Utilize best practices for API consumption and management to facilitate seamless integration with other IT systems and business applications.

• Design and implement automation workflows within the ServiceNow platform to streamline IT and business processes, leveraging the platform's capabilities to reduce manual tasks and improve efficiency across Incident, Request, and Change.

• Develop and maintain a comprehensive service catalog, creating custom catalog items and workflows that meet specific business requirements, ensuring user-friendly interfaces and seamless backend integration for automated request fulfillment processes.

Minimum Qualifications:

• Must have a Bachelors degree in a related field and 2 years of experience OR an Associates degree in a related field and 5 years of experience OR a High School degree/GED and 8 years of experience OR equivalent.

• Related experience can be substituted for relevant education and vice versa.

• Must be able to obtain and maintain a TOP SECRET (TS) or DOE Q Government Clearance. Note: US Citizenship is required to obtain a TOP SECRET (TS) or DOE Q Clearance.

• 2+ years of experience with VMWare ESXi servers and virtual administration.

• Experience with deploying and administering virtual servers into a high-availability production environment

• Experience with deploying / configuring Linux environments or connecting windows servers to Linux service providers through middleware configurations.

• Needs to be an energetic, self-motivated individual who enjoys working in a collaborative team environment.

• Experience with cloud/VM management technologies (self-service)

Desired:

• Active DOE Q clearance or DOD TS

• Experience with automation solutions (PowerShell, testplant, VB, etc) for process improvement efforts

• Ability to team/collaborate with cyber security teams to develop plans for NIST/IATT controls for implementation of new enhancements.

• Ability to manage workflow from several sources and prioritize based on effective communication.

• Knowledge of administration of Avaya IP phone management systems

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Labor Law Posters (https://postings.govdocs.com/#/vxSkbztPuAwwxfs)

EEO including Disability/Protected Veterans