Description

Robert Half is looking for a Desktop Support Technician with the ability to communicate complex technical information to non-technical users in an understandable and concise format. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you.

POSITION: DESKTOP/HELP DESK

LOCATION: DALLAS

RATE: $23-$25.50/HR

DURATION: 6 MONTH CTH

Position Description:

• Provides Help Desk support to end users in person, over the phone, through remote sessions, and via email to address requests submitted to the Help Desk ticketing system

• Installs and configures desktop PCs, images, software, and hardware

• Evaluates and resolves complex problems with hardware, software, servers, and networks

• Replaces failed hardware and systems as needed, referring major issues to management

• Organizes, inventories, and manages company-owned hardware, software, and devices

• Provides a safe and responsive internet experience for all users by testing application and website responsiveness and verifying users have the appropriate level of access security for network resources.

• Manages and supports campus-wide systems such as digital signage and audio solutions

• Monitors and maintains the use and connectivity of printers and print servers

• Provides status updates to manager, teammates, and users via phone, email, or in person

• Assists in the design, documentation, testing, and implementation of servers, PCs, network equipment, and related antivirus systems and security procedures

• Installs and maintains network hardware including cabling, switches, and routers

• Assists with deployment, maintenance, and support of VoIP phones

• Connects users to networks and provides initial training in facilities and applications

• Assists in the customization and adaptation of new and existing programs to meet users’ requirements

• Performs other duties as assigned by management

Requirements

• Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals

• Desktop Support experience

• Strong familiarity with User Account Creation

• Comprehensive knowledge of Computer Hardware

• Desktop support or related experience

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .